Returns & Exchanges
At O'NEAL, we stand by the quality of our gear and offer a 30-day return policy for unused items in their original packaging to ensure you have the perfect fit for your next ride. Whether it is motocross apparel or mountain bike protection, we make the exchange process simple and efficient.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Pack Your Gear
Place the items in their original packaging with all tags attached, ensuring the gear is clean and has not been used on the trail or track.
Attach Shipping Label
Print the prepaid shipping label provided through our portal and securely affix it to the outside of your return package.
Drop Off and Track
Take your package to the nearest authorized carrier location; once we receive and inspect the items, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing